Gamersuppsggshop prioritizes your satisfaction. Below is our concise Customer Service Policy for a smooth experience.
1. Contacting Customer Support
Contact us via
[email protected]. Response within 24–48 business hours; include order number for urgent issues.
Our gamer-focused team provides tailored answers to your questions.
2. Order & Shipment Inquiries
Order confirmations (with tracking) are sent post-purchase. Check spam if missing; contact us promptly with purchase details.
Orders ship in 1–3 business days. Contact us with order number for delays (no ship in 5 days or tracking stagnant 7+ days).
3. Returns & Refunds
Request return/refund within 30 days of delivery (unopened, original packaging, with order proof; custom items excluded).
Initiate return via email (order number + reason). Prepaid label provided; refund processed 5–7 days post-inspection.
No refunds for opened/used items. Contact us within 7 days for damaged/defective/incorrect products (replacement/refund offered).
4. Product Quality & Safety
All GG® products pass strict quality checks. Report defects with photos for prompt resolution (replacement/refund).
5. Privacy & Data Protection
We protect your data—used only for orders/support, not shared without consent (except as required by law).
6. Policy Updates
Policy updates are posted here; regular customers notified of major changes. Review periodically.
Thanks for choosing us. Reach out with any policy questions—we’ve got your back so you can focus on gaming.
— The Gamersuppsggshop Team
